FAQ’s

Are you in-network with my insurance?

Currently, we have clinicians who are in-network with Aetna, Blue Cross Blue Shield (Anthem), Cigna, CuraLinc EAP, Lyra EAP, and United HealthCare (UBH/UMR/Optum).

Otherwise, if you have out-of-network benefits, we can provide ‘superbills’ to you each month for you to submit directly to your insurance company for potential reimbursement.

How long is an appointment?

A typical appointment lasts 50-55 minutes. The remaining 5-10 minutes of that hour allows the clinician to finalize notes from the session, find resources for you, and/or review your treatment goals in order to provide you the best individualized service possible.

Do you offer video/virtual sessions?

At this time, we offer both in-person and virtual sessions, based on whatever your preference is! This can also fluctuate as needed depending on your schedule week to week.

Do you offer sliding scale rates?

We do offer sliding scale self-pay rates, if you do not want to use your insurance or if we are not in-network with the insurance provider you have. These rates are not set, so you’ll have to discuss this directly with your therapist upon your first session. This conversation will likely include a discussion about your current income and what costs feel reasonable depending on your current therapeutic needs.

What if the therapist I meet with is not a good fit for me?

If your therapist doesn’t seem to be a good fit for you, whether it’s the first session or the 50th session, we want you to find the right person for you and your current therapeutic goals! You are always welcome to have a free 15-minute consultation call with another therapist in our office to see if they would be a better fit for you. If no other therapists align with your therapeutic goals, we are happy to give alternate referrals outside of our practice.